Information

Terms and Conditions

I. General Provisions

1. These general terms and conditions (hereinafter referred to as the “terms and conditions”) are issued by:

   LAMALU, s. r. o.
   Company ID: 57456259
   Tax ID: 2122745878

   Registered office: Mútne 459
   registered in the Commercial Register of the District Court Žilina, Section Sro, File No. 90261/L

   Contact details: 

   Email: info@lamalu.sk
   Phone: +421 911 312 733
   https://lamalu.sk

   (hereinafter referred to as the "Seller")

2. These terms and conditions govern the mutual rights and obligations of the Seller and a natural person concluding a purchase agreement outside of their business activities as a consumer or within their business activities (hereinafter referred to as the "Buyer") through the web interface located on the website available at https://lamalu.sk (hereinafter referred to as the "online store").

3. The terms and conditions form an integral part of the purchase agreement. Deviations specified in the purchase agreement take precedence over these terms and conditions.

4. These terms and conditions and the purchase agreement are concluded in english.

II. Product and Price Information

1. Product information, including prices and main characteristics, are listed in the online store catalog. Prices include VAT, related fees, and return costs if applicable. Prices are valid as long as displayed in the online store. Individual agreements may override this.

2. All product presentations in the online store catalog are for informational purposes, and the Seller is not obliged to conclude a purchase agreement for these products.

3. Information about packaging and delivery costs is published in the online store.

4. Discounts cannot be combined unless explicitly agreed between Seller and Buyer.

III. Order and Conclusion of the Purchase Agreement

1. The Buyer bears the costs of communication means (internet, phone) related to concluding the purchase agreement. These costs do not differ from standard rates.

2. The Buyer can place an order via:

   • customer account (after registration),

   • order form without registration.

3. The Buyer selects products, quantity, payment, and delivery method when placing an order.

4. Before submitting the order, the Buyer may check and change data. The Buyer submits the order by clicking "Order with payment obligation". Data submitted is considered correct. Valid orders must include required information and confirmation of these terms.

5. The Seller sends automatic order confirmation to the Buyer’s email, which does not constitute contract acceptance. The contract is concluded upon acceptance by the Seller sent via email, accompanied by current terms.

6. If the Seller cannot fulfill any order requirements, a modified offer is sent, constituting a new proposal. The contract is concluded upon the Buyer's acceptance of this modified offer.

7. Orders received by the Seller are binding. The Buyer can cancel an order until the Seller accepts it, via phone or email.

8. If there is an evident technical error in pricing, the Seller is not obligated to deliver goods at the incorrect price and will inform the Buyer immediately with a corrected offer.

IV. Customer Account

1. Buyers may create customer accounts for ordering. Orders can also be placed without registration.

2. Buyers must provide accurate information and keep it updated.

3. Account access requires username and password confidentiality. The Seller is not liable for misuse by third parties.

4. Customer accounts must not be shared with third parties.

5. The Seller may cancel unused or improperly used customer accounts.

6. Account availability may be interrupted for maintenance.

V. Payment Terms and Delivery

1. Payments can be made by:

   • credit/debit card,

   • cash on delivery,

   • cash or card on personal pickup,

   • bank transfer (IBAN: SK29 0900 0000 0051 7985 7196, Slovenská sporiteľňa, a.s.).

2. The Buyer must pay for packaging and delivery. These are part of the purchase price unless stated otherwise.

3. Payments in cash are due upon receipt; bank transfers within 7 days from contract conclusion.

4. Payment gateway procedures must be followed by the Buyer.

5. Payment obligations are fulfilled upon crediting the Seller’s account.

6. No prepayment deposit is required.

7. According to the law, the Seller issues and records receipts online.

8. Delivery options: buyer’s address, collection point, or personal pickup.

9. Delivery methods are chosen during ordering.

10. Delivery costs depend on method and are stated in order confirmation.

11. The Buyer must take delivery. Extra delivery attempts or alternate methods incur additional fees.

12. The Buyer must inspect delivered goods immediately. Damaged packages can be rejected.

13. The Seller sends invoices electronically to the Buyer.

14. Ownership transfers upon full payment and delivery.

VI. Withdrawal from Contract

1. A Buyer who concluded the purchase agreement as a consumer outside their business activities may withdraw from the contract without giving a reason.

2. The withdrawal period is 14 days from:

   • the date of receiving the goods,

   • the date of receiving the last delivery of goods if the contract includes multiple goods or parts,

   • the date of receiving the first delivery if goods are delivered regularly.

3. The Buyer may not withdraw from contracts for:

   • goods or services whose prices depend on market fluctuations beyond the Seller's control,

   • customized goods or made-to-order items,

   • perishable goods or goods irreversibly mixed with other goods,

   • other cases specified in § 7 (6) of Act No. 102/2014 Coll. on Consumer Protection.

4. Withdrawal must be submitted within the withdrawal period.

5. The Buyer can use a withdrawal form provided by the Seller, sending it to the Seller's email or address. Receipt will be confirmed by the Seller immediately.

6. The Buyer must return the goods within 14 days of withdrawal, bearing return costs even if regular postal return is not possible.

7. The Seller refunds all received payments, including standard delivery costs, within 14 days of withdrawal, using the same payment method unless otherwise agreed.

8. If the Buyer chooses a more expensive delivery method, the Seller only refunds the cost of the cheapest offered delivery.

9. The Seller may delay refunds until the returned goods are received or proof of shipment is provided.

10. Returned goods must be undamaged, unused, clean, and preferably in original packaging. Damage may be deducted from refunds.

11. The Seller may withdraw from the contract due to stock unavailability or discontinued production. The Buyer is informed immediately, and all payments are refunded within 14 days.

VII. Warranty Claims

1. The Seller guarantees goods are defect-free at delivery, meeting agreed qualities, intended uses, samples, quantity, weight, and legal requirements.

2. Defects appearing within 6 months are presumed present at delivery. Warranty claims for consumer goods may be submitted within 24 months from delivery, excluding used or discounted goods and normal wear and tear.

3. In case of defects, the Buyer can request:

   • repair or replacement if repairable,

   • a discount or contract withdrawal if irreparable.

4. The Buyer may withdraw from the contract for irreparable defects or repeated defects affecting usability.

5. Claims can be submitted at the Seller's registered office. The Seller provides written confirmation and handles claims within 30 days, considering complexity and technical evaluation.

6. The Seller informs the Buyer of the claim outcome within 30 days.

7. Claims are invalid if defects were known before acceptance or caused by the Buyer.

8. The Buyer can claim reimbursement of necessary claim-related expenses within one month after the warranty period ends.

9. The Buyer chooses claim handling if multiple options exist.

10. Rights and obligations concerning warranty claims are regulated by relevant provisions of Act No. 40/1964 Coll. (Civil Code) and Act No. 250/2007 Coll. (Consumer Protection Act).

11. Further details are provided in the Seller's warranty claim policy.

VIII. Communication

1. Parties may communicate via email provided in these terms. Correspondence is sent to addresses specified by the parties.

IX. Final Provisions

1. All agreements are governed by Slovak law. International elements do not affect consumer rights under binding laws.

2. The Seller is not bound by any specific codes of conduct under Act No. 250/2007 Coll. on Consumer Protection.

3. Consumers may request remedies if unsatisfied with warranty handling. Alternative dispute resolution may be initiated if the Seller rejects or ignores the complaint for 30 days. This does not affect court claims.

4. Slovak Trade Inspection Authority (SOI) manages alternative dispute resolution (Prievozská 32, Bratislava, email: ars@soi.sk, website: https://www.soi.sk).

5. The European Consumer Centre Slovakia (Mlynské nivy 44/a, Bratislava, website: http://esc-sr.sk) serves as a contact point under EU Regulation No. 524/2013 for online dispute resolution.

6. The Seller is authorized for sales under a trade license, supervised by the relevant Trade Licensing Office and the Slovak Trade Inspection Authority.

7. All rights to the Seller's website, content, and trademarks belong exclusively to the Seller. Unauthorized copying or modification is prohibited.

8. The Seller is not liable for errors caused by third-party interference or misuse. Buyers must use the online store appropriately, avoiding harmful or unauthorized activities.

9. The purchase agreement and terms are archived electronically and not publicly accessible.

10. Terms may be modified without affecting prior rights and obligations.

11. An attachment to these terms is a model withdrawal form.

12. Satisfaction surveys via email (program Verified by Customers) may be sent unless the Buyer objects. Personal data is processed solely for feedback purposes. Buyers may unsubscribe anytime.

These terms and conditions take effect on October 1, 2024.